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CRS


SMART


INCITE


ENLIGHT


SPOT

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Wilke Global has been a pioneer in Consumer Affairs solutions and technologies for nearly 30 years. Throughout this time, we have consistently adapted as new technologies emerge and as the industry changes.

We remain committed to helping our clients effectively and efficiently manage customer feedback. Now, our products address every aspect of consumer-to-business CRM, including validated systems for regulated industries and global systems for worldwide operations.

CRS

CRS continues, as it was first designed, to efficiently capture consumer feedback, manage contact information and respond to questions and issues. Throughout its life, hundreds of companies of varying sizes have chosen CRS to help them provide the world’s best customer care. The current generation of CRS is a hosted solution built for ease of […]


SMART

Embrace Social Media with minimal effort using SMART. It is currently being used by leading consumer companies around the world to help them navigate the challenges of Social Media, including Facebook, Twitter, YouTube, Google+, and more. Available as as both a stand-alone solution and integrated with CRS, SMART enables your company to protect your brand’s […]


INCITE

INCITE, turns asking questions into taking action. Your CRM system contains a treasure trove of data about consumer behavior and opinions. INCITE allows you to extract actionable insights that can be used throughout your company, from Marketing to Manufacturing. INCITE eliminates the difficulty of more complex analytics tools with its intuitive design and simplicity of […]


ENLIGHT

ENLIGHT is Wilke Global’s knowledge management solution for contact centers and public FAQs. It serves as an encyclopedia of knowledge for your organization and your consumers, making it fast and easy for everyone to find the information they need, the way they need to see it, all maintained in a single place. It is available […]


SPOT

Help consumers find your products and maximize every sales opportunity with minimal effort. SPOT helps consumers find your products at nearby retailers simply and quickly via your website. It can also be used within your Contact Center to answer where-to-buy questions, including alternative selections and suggesting replacement products for discontinued SKUs . Using data from […]